See more questions & answers about this hotel from the Tripadvisor community. Grand Luxxe at Vidanta Riviera Maya. Yes, it is 0.6 miles away from the center of Playa Paraiso. more. All they do is lie. expensive and not so great service. Grand Luxxe at Vidanta Riviera Maya: Grand Luxxe I Riviera Maya - See 1,263 traveller reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,249 traveller reviews, 1,166 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #6 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. During my 7 night stay, my building had 3 different concierges but 8 out of 10 times I entered or exited the building there was no one to be found. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso : Consultez les 1.252 avis de voyageurs, 1.167 photos, et les meilleures offres pour Grand Luxxe at Vidanta Riviera Maya, classé n°7 sur 10 hôtels à Playa Paraiso et noté 4,5 sur 5 sur Tripadvisor. Grand Luxxe at Vidanta Riviera Maya: Beach Club Staff - See 1,263 traveller reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya at Tripadvisor. special. Dining. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. Book Grand Luxxe at Vidanta Nuevo Vallarta, Nuevo Vallarta on Tripadvisor: See 7,809 traveller reviews, 5,555 candid photos, and great deals for Grand Luxxe at Vidanta Nuevo Vallarta, ranked #4 of 33 hotels in Nuevo Vallarta and rated 4.5 of 5 at Tripadvisor. concierges make such arrangements. Gong, Tromonto, Nectar, and Salumn were all very good but the show stopper was the beachside seafood and steakhouse, Quinto. Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. We are also happy that you think our resort is beautiful. There are signs and staff ensuring guest do not stray to close to these ruins. Grand Luxxe at Vidanta Riviera Maya: Vidanta Grand Luxxe comme dans grand luxe! Claim your listing for free to respond to reviews, update your profile and much more. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. 48, Playa Paraiso, Playa del Carmen 77710 Mexico, Lock in the lowest price from these sites, The Service at the Beach Club (Grand Luxxe) is Impeccable, There are 3 gentlemen that have made our stay at Vidanta EXTREMELY fantastic. Which room amenities are available at Grand Luxxe at Vidanta Riviera Maya? Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,263 traveler reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. @Manuel director of beach club, please make note of this review. For that reason, we are disappointed we did not meet your expectations to the fullest. Is parking available at Grand Luxxe at Vidanta Riviera Maya? … If these gentlemen are not present next June when we visit, my grandfather will have very harsh words for. We also felt like evety time we turned around we were getting nickle and dimed to death. we wait one hour before it open and finally got one, can you imagine if not due to COVID. So made as many reservations via 'the app' as we could, which sadly do not include pool reservations. Didn't get a discount on grocery purchases at the store or boutique, since it only applied to "prepared sandwiches". This is the version of our website addressed to speakers of English in the United States. Snack on ceviche, savor a gourmet burger, or enjoy a perfect steak and signature cocktail at one of nearly 20 restaurants and lounges. It was a pleasure seeing her everyday and she really made out stay. The sales people will tell you anything to sell you a time share (that it’s deeded, that it’s an investment, that their vacation service (Vida Lifestyle) provides great travel opportunities, and anything else you can think of). None of its true. My wife and I love visiting here. If there were specific operating hours there were none posted by the desk and so we were unaware of how or when we would be in contact with them. The unit also had 2 private bathrooms (one with a delicious soaking jet-tub). Was told that Victor should have known this and shouldn't have promised us that, even though it is. so it is an envious concern make money first!!! The photos you see of wooden jetties out onto the ocean are false. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,263 traveler reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. For instance, I ordered an incredible roasted-vegetable and hummus platter next to the Beach Club pool—a lighter option was more difficult to find previously. What food & drink options are available at Grand Luxxe at Vidanta Riviera Maya? Dear ladyjayne326 _ Thank you for taking the time to provide us your feedback about your recent stay with us. Slip provided indicates discount applies to (Food & Beverages, Store & Boutique). lots of pools, people dont respect masks.eally not worth the money! Yes, dry cleaning and laundry service are offered to guests. Own or manage this property? If you want great photos taken, then go to dream art photograph by the grand Mayan pool. Book Grand Luxxe at Vidanta Nuevo Vallarta, Nuevo Vallarta on Tripadvisor: See 7,809 traveler reviews, 5,555 candid photos, and great deals for Grand Luxxe at Vidanta Nuevo Vallarta, ranked #4 of 33 hotels in Nuevo Vallarta and rated 4.5 of 5 at Tripadvisor. However, DO NOT go to the sales meeting. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We are disappointed that we were unable to meet your expectations to the fullest. Grand Luxxe Residence Two Bedroom Loft at Vidanta Riviera Maya. The room was freshened daily and always looked impeccable. more. We were surprised that the cleanliness, sanitation,temperature taking and masking wearing was at a much higher level than anywhere in the US. The positives are the pool, beach and transfer staff. Own or manage this property? Yes, guests have access to a pool and a fitness center during their stay. This resort no much activities in the evening, and Circus du Soleil same show as 4year ago. We did meet a new friend this year that we really look forward to seeing again. I've stayed in resorts of similar quality (and price tag) whereby building. Lifeguards are on duty and diligent for people swimming too far out or too close to the rocks which break the surface. We recommend calling ahead to confirm details. Not even the food purchased even though there is no discount during happy hour. The other guests were very respectful and unless people were swimming, eating or sitting in a beach chair, masks were worn at all times. Tiramisu at Tromonto was a treat (highly recommend booking a table in advance (via the app) for best seating). Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Grand Luxxe at Vidanta Riviera Maya: Noël 2017 - consultez 1.258 avis de voyageurs, 1.170 photos, les meilleures offres et comparez les prix pour Grand Luxxe at Vidanta Riviera Maya … rooms are nice, cant swim on the beach. Sincerely Grand Luxxe Riviera Maya Management. Enjoy a spa tub, a terrace, and a TV. it is very hard to get a place in the beach club! The new Jungala area made me feel like a kid again! There are more places to choose from in the Playa Paraiso area. spa is small and only booking day before. The beach club opens at 10:00 the first day we arrived at 10:05 and got the final available space. Claim your listing for free to respond to reviews, update your profile and much more. Deciding to hedge our bets with the exclusive Grand Luxxe pool. Tenis is not open but Golf is open, what is administration concern (Tenis is free, Golf need pay)? Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,254 traveler reviews, 1,169 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. Nestled on 3180 square feet in the midst of the tropical Mayan Jungle, Vidanta Riviera Maya is an experience like no other. Lastly, we would like to point out as well, that our prices are competitive compared to other resorts. The level of the service they provided was beyond comparison. Given the year we have all had, I would have thought that the service in those two areas would have been impeccable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you for your prompt and resourceful solutions Jose. All in all this immaculate resort offers an enjoyable stay. Unfortunately Azure is closed with the pandemic. The grounds are immaculately kept (which I good as you'll likely get lost multiple times during your stay), every meal was delicious (although a fruit platter did take 45 mins to arrive via room service), Cirque du Soliel is a must. Grand Luxxe at Vidanta Riviera Maya: Good not Great - See 1,256 traveller reviews, 1,170 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya at Tripadvisor. 48, Playa Paraiso, Playa del Carmen 77710 Mexico, Lock in the lowest price from these sites, I checked out from Grand Luxxe Jungala building 8 yesterday. We host thousands of satisfied guests every week as well as attending them and we measure the caliber of our quality through several mediums in an attempt to improve on a daily basis. Dear S1364BYmanuelc : Thank you for taking the time to provide us your feedback about your recent stay with us. We are all committed to excellence, integrity, and above all your satisfaction. Are there opportunities to exercise at Grand Luxxe at Vidanta Riviera Maya? I will mention that one concierge, Jose, quickly amended the issues above and if we'd have had him, and some semblance of their working hours all week, our stay would have been 5*. Angel at Gong, German at Beach Club, Marcelino and Azure. Conveniently located restaurants include Tramonto, Il Olivo, and Gong Taste of Asia. At Grand Luxxe Riviera Maya the luxury vacation becomes a reality. Teresa Ibarra was our Concierge in Building 8 and also helped us check in and out. Riviera Maya. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We also noticed a huge increase in food quality in the restaurants we dined at (which all offered outdoor seating options). We are pleased to learn our staff’s service was top-notch. Due to rocks (many with urchins) entering the sea can be quite difficult/unconfortable. Yes, Grand Luxxe at Vidanta Riviera Maya offers an airport shuttle for guests. Grand Luxxe at Vidanta Riviera Maya: Parfait ! All jetties are broken or completely destroyed (possibly from the recent hurricane season which was particularly harsh on this part of the world). At check-out, didn't receive on any of our room charges as "doesn't apply to anything purchased between noon and 2pm, since this "happy hour". Grand Luxxe at Vidanta Riviera Maya: Excellent Relaxation Trip - See 1,254 traveller reviews, 1,169 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … We just returned from a week-long stay in the Grand Luxxe Jungle in January 2021. What are some of the property amenities at Grand Luxxe at Vidanta Riviera Maya? We are sorry to learn that we were unable to meet your expectations to the fullest. 1) Luis - concierge at the Beach Club 2) Obed - Server/staff member for Cabanas at the Beach Club 3) Angel - Server/staff members for the beach side Cabanas at the Beach club. Unfortunately, that was not the case. Grand Luxxe at Vidanta Riviera Maya: Excellent Relaxation Trip - See 1,249 traveller reviews, 1,159 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … There are more places to choose from in the Playa Paraiso area. As a SCUBA professional I would recommend carefully walking knee-deep or more (keeping and eye out for black spiky urchins) and swimming out. In fact, the company employs and trains thousands of individuals that work hard day and night to satisfy each and every guest. Discover genuine guest reviews for Grand Luxxe 2 Bedroom Spa Suite @ Vidanta Riviera Maya along with the latest prices and availability – book now. 10K likes. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso : Consultez les 1 247 avis de voyageurs, 1 159 photos, et les meilleures offres pour Grand Luxxe at Vidanta Riviera Maya, classé n°7 sur 10 hôtels à Playa Paraiso et noté 4,5 sur 5 sur Tripadvisor. Grand Luxxe at Vidanta Riviera Maya offers members one of the most exclusive and luxurious vacation experiences in Mexico. There are a few people we look forward to seeing every year. We were blown away with the Covid precautions taken by the resort. The beachclub however had great attendants who were totally helpful and on point with towels, and menus. ecological standpoint, they should attempt too). As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso : Consultez les 1 247 avis de voyageurs, 1 159 photos, et les meilleures offres pour Grand Luxxe at Vidanta Riviera Maya, classé n°7 sur 10 hôtels à Playa Paraiso et noté 4,5 sur 5 sur Tripadvisor. Which popular attractions are close to Grand Luxxe at Vidanta Riviera Maya? What are some restaurants close to Grand Luxxe at Vidanta Riviera Maya? Response from Grupo Vidanta, Owner at Grand Luxxe at Vidanta Riviera Maya. Are any cleaning services offered at Grand Luxxe at Vidanta Riviera Maya? but sales, choose a top floor, you can hear kids running or adult walk,lt is very disturbing when you sleep. Nearby attractions include Jungala Aqua Experience (0.5 miles). We stayed in a 1 bedroom suite, however the living room had pocket doors which created a second and private bedroom for our daughter. I arrived an hour before opening and found no spaces available. They are friendly, funny, prompt and worth their weight in gold. We opted for the beach that day. Grand Luxxe at Vidanta Riviera Maya: Grand Luxxe Jungle - See 1,228 traveller reviews, 1,126 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … Grand Luxxe at Vidanta Riviera Maya: Slow season treat - See 1,261 traveller reviews, 1,174 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … It was a hectic holiday week, and these 3 men went ABOVE & BEYOND to make sure we were treated in an amazing manner. Staff also carry hand sanitizer and entrances to all public places have hand and shoe sanitizer for guest and staff. We were booked to come earlier in the year, but rescheduled due to COVID. Grand Luxxe at Vidanta Riviera Maya in Playa Paraiso, Mexico: View Tripadvisor's 1,247 unbiased reviews, 1,159 photos, and special offers for Grand Luxxe at Vidanta Riviera Maya, #7 out of 10 Playa Paraiso hotels. Taxes and fees that are shown are estimates only. Learn More. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Grand Luxxe at Vidanta Riviera Maya, Grand Luxxe at Vidanta Riviera Maya Rooms, Iberostar Hotels & Resorts in Playa Paraiso, Adults Only and Adult Friendly Resorts Playa Paraiso, Playa Paraiso Luxury All Inclusive Resorts, Hotels near Iberostar Golf Club Playa Paraiso. Does Grand Luxxe at Vidanta Riviera Maya offer any business services? Resort Hotels. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Luis and Erika were very great and they made my overall experience of having my engagement photos taken was comfortable and great!! they will try to sell you and hook you into their timeshare. Not a deal-breaker but when I spent 2 hours queuing for a space in the beach club and received one of the last spaces available, it may have been nice to have the option of not having to deal with that kind of wait time. Is Grand Luxxe at Vidanta Riviera Maya located near the city center? Sincerely, Grand Luxxe Riviera Maya Management. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. What a joke the promotions are. This is due to environmental causes which the resort can do nothing about (and from. Grand Luxxe at Vidanta Riviera Maya in Playa Paraiso, Mexico: View Tripadvisor's 1,260 unbiased reviews, 1,173 photos, and special offers for Grand Luxxe at Vidanta Riviera Maya, #7 out of 10 Playa Paraiso hotels. Your comments are always welcomed. Signed up for presentation as Victor Guerara promised we would get a 10% discount on all room charges. Your comments are always appreciated. don't accept, there is nothing free, it is sales meeting and U will lost a day, This is our second time back this resort, It still a beautiful place and the resort staff work hard. Grand Luxxe at Vidanta Riviera Maya Features, Grand Luxxe at Vidanta Riviera Maya Carretera Cancun Km. There is no way this resort is operating at a reduced capacity. jungle terrain and we watched birds in the trees each morning while enjoying our coffee provided in the lobby. Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant. Jungala was a fun day (VERY reduced capacity, zero wait time on all rides the whole day - check the Vidanta app for very reduced ticket pricing). We regret that your stay was different from what you had expected. Grand Luxxe at Vidanta Riviera Maya: Absolutely Beautiful Resort - See 1,247 traveller reviews, 1,159 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya … here for new years and they cant handle a full hotel. Free breakfast? Each staff member religiously wears a face mask—and most wear a face shield over it. Please see our partners for more details. Our balcony overlooked the. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,249 traveller reviews, 1,166 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,643 traveler reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. The property is huge, need golf cart transportation everywhere. Grand Luxxe at Vidanta Riviera Maya Features, Grand Luxxe at Vidanta Riviera Maya Carretera Cancun Km. Learn More . Please see our partners for more details. by the way, Don't take free breakfast meeting, sales will keep you for all the day to convince buy buy buy...if you don't and attitude will change, this is a disaster meeting If you like the resort I suggest goes to other resort Nuevo Vallarta. In my opinion all 3 deserve a promotion and increased job security moving forward. I would like to say something nice about our building concierges but having been let down 3 times (once asking for COVID testing details, which didn't arrive, another requesting detail of check out and finally our luggage pick up not arriving) it's hard to do so. We are already booking our next trip!!! Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,261 traveler reviews, 1,174 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. A+ - consultez 1 261 avis de voyageurs, 1 174 photos, les meilleures offres et comparez les prix pour Grand Luxxe at Vidanta Riviera Maya … The Private Luxxe pool, where typically the staff is on point, we sometimes no where to be seen, along with a disappearing concerge leaving us to get our own towels. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,261 traveller reviews, 1,174 photos, and cheap rates for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. While the one-bedroom suite was immaculately clean, stylishly furnished and big enough for 5 people, there was no plunge pool on the balcony as advertised. The rooms at the spa tower should have been refurbished and redecorated a long time ago, and look very shabby. - consultez 1 263 avis de voyageurs, 1 185 photos, les meilleures offres et comparez les prix pour Grand Luxxe at Vidanta Riviera Maya sur Tripadvisor. We had amazing service provided by Alfredo and Guillermo and had 2 magical dinners overlooking the ocean. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,254 traveller reviews, 1,169 photos, and cheap rates for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. Beach better, rooms new and the free show every night. The resort is absolutely beautiful and the resort staff is great. Where the lush jungle and the Caribbean Sea meet is Vidanta Riviera Maya, a magnificent paradise featuring stunning natural beauty and all of the wonder of Cirque du Soleil JOYÀ. Later in my stay I began queuing at 8:00 was the 5th person in line and received the 3rd last space. Other outstanding service was provided at: Beach Club pool by Orlando, Willberth, Brenda and Anselmo. Check-in is a process. Ensure your phone is well charged as paper menus are a thing of the past, sadly the wifi connectivity is not so great so download those menus as some locations on the property have no connectivity at all. Does Grand Luxxe at Vidanta Riviera Maya have an airport shuttle? Sincerely, Grand Luxxe Riviera Maya Management. The pools and staff were all great. I cannot stress enough the high integrity and level of service provided by this 3 gentlemen. Grand Luxxe at Vidanta Riviera Maya in Playa Paraiso, Mexico: View Tripadvisor's 1,235 unbiased reviews, 1,138 photos, and special offers for Grand Luxxe at Vidanta Riviera Maya, #7 out of 11 Playa Paraiso hotels. Dear 78caitlinm : We truly appreciate the time you have taken to share with us your impression about your stay with us. Extremely disappointed in so much for the 2nd year in a row. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. Comments like yours are an incentive to continue perfecting our performance. We remarked that the quality and offerings for food had improved greatly since we were guests in 2018. Pretty soon it will take 5 people to delivet your food. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Grand Luxxe at Vidanta Riviera Maya, Grand Luxxe at Vidanta Riviera Maya Rooms, Iberostar Hotels & Resorts in Playa Paraiso, Adults Only and Adult Friendly Resorts Playa Paraiso, Playa Paraiso Luxury All Inclusive Resorts, Hotels near Iberostar Golf Club Playa Paraiso. Response from Grupo Vidanta, Owner at Grand Luxxe at Vidanta Riviera Maya, Response from Grupo Vidanta, Owner at Grand Luxxe at Vidanta Riviera Maya. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,254 traveller reviews, 1,169 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. The Grand Luxxe Jungle unit was spacious and gorgeous. Tromanto by Cristina Gong by Jame and Esquiel If you are nervous to travel due to the pandemic, please note that I felt safer here than by the precautions being taken in my home state of IL (which is leading the US in covid precautions but pales in comparison to the Vidanta). Where luxury vacationing meets the pristine natural beauty of the Caribbean Sea and/or Mayan jungle. Book the Grand Luxxe 2 Bedroom Spa Suite @ Vidanta Riviera Maya - Stay at this resort in Playa del Carmen. We were concerned with the dangers of traveling and staying at a resort. The 2nd year in a row your feedback about your recent stay with.. Are available at Grand Luxxe at Vidanta Riviera Maya and staff ensuring guest do not include reservations. Over it conditioning, and a fitness center during their stay: Thank you for your and... Is operating at a reduced capacity terrain and we watched birds in the lobby, Grand at. 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