rise broadband customer service

Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 914 reviews.. Rise Broadband ranks 327 of 1407 in Telecommunications category. This is the general customer support line where you can get information about your service or account. We are sorry that you are not pleased with your service. Jerry , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. © 2021 Trustpilot, Inc. All rights reserved. Hi Leah , Thank you so much for recommending Rise Broadband! I think I have the cheapest plan. The job is physically demanding and a great deal of drive time is involved between jobs. ... Great customer service, installation, and fast speed. Pros - Room for advancement - Great Training Program - Caring HR and Management - Long hours if you want them. If you are experiencing issues with your router, call Rise Broadband customer service directly for assistance Write a review. Thank you very much for providing your feedback and letting us know about this issue, James B. Thank you for your feedback. I started out with a GREAT Internet service and they sold their towers to a cell company and evidently Rise Broadband bought their customer base out --- my Internet was Super Fast and cost $31.99 per month -- then when Rise Broadband took over my Internet immediately was SLOW and unreliable - then the fees just kept going up and up. Not easy to use at all!! Leave a review and share your experience with the BBB and Rise Broadband. Thank you, Rise Broadband. I wonder if it was the CEO waiting like me if he values his time obviously not by the way his company handles communications with its consumers. Customer Service Complaints; Higher Than Average Prices. This has been an ongoing problem. Evening Download Speed Way Less Than Promised. https://rise-broadband.pissedconsumer.com/reviews/RT-P.html Half the time they blame us for the problems. Small Business. Every time I call to report this, the answer from Rise lock, stock, and barrel is along the lines of "well, everybody and his brother is on the internet during that time frame." AVOID. Review #1734127 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other option. Rise disconnected our Internet, Phone and 911 service this past November after they had a problem on the only tower we could get a signal from. Which is why the company offers a wide variety of options when it comes to its internet provider service. Bradley , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Rise Broadband Customer Service Phone Number (844) 411-7473, Email, Address This type of internet service is a common alternative to cable and DSL providers like Comcast.. When tgey do they work hard to blame their poir quality on the customer. Review #1684014 is a subjective opinion of poster. Discounts and Special Offers. Thank you for providing your feedback and letting us know about this issue, Txoesr. Wow, no phone call of any communication from them so I wasted part of my day because of them. Pissed Consumer © 2021 All All is working great and we are happy for what we need our internet for. First day they came out and didn't do anything, said they didn't bring an extension ladder could do anything had to schedule another appointment, why would you come to work on dish on the roof and not bring an extension ladder????. Tech support is no help I have been with out internet for two days. Rise Broadband offers internet service across 19 states with the greatest coverage in Texas, Illinois, and Colorado. Marilyn H. 12/08/2020. Exchange, Refund and Cancellation Policy. Customer service says everything looks good but then checks the speed and blames overload. https://rise-broadband.pissedconsumer.com/complaints/RT-P.html Not working very slow. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Their excuse is they work on the towers at night and when they re boot it isn't in sync with my radio. In broadband, the widespread availability of the service, with ever more entrants into the market, has rendered it a utility – where prices get competitive quickly. Please email your account information to us at feedback@risebroadband.com and give us the chance to make things right. But I’m stuck with them. During the evening hours - 7:00 PM thru 11:00 PM my local Pacific time - my download speed degrades all the way down to 10 - 15 Mbps. Tried to cancel service, got off the phone thinking the service would be disconnected on a certain day. Then they claim I am under a contract and it will cost me a years service to cancel. Please feel free to provide your account information to us at the email address vipsupport@risebroadband.com and we will be more than happy to assist you. Very, very poor customer service and getting worse if possible. Weeks, then months passed, and we were continually reassured that service will be restored soon. Their tech support damaged my system and have not yet been able to fix it. Virgin Media broadband price rise confirmed in email and customers are not happy VIRGIN Media has confirmed last week that prices for its broadband and TV bundles are rising. What can we help you with? Then he got his fat self up there and almost fell, and was cussing, and dropped his drill and bolts which went all over my yard. In pay-TV, the rise of OTT – and subsequent wave of cord cutting – has made understanding customer content needs essential, in order to retain their interest. To date, over 450 Rise Broadband customers have responded. Installation setup fee: There is a $149 fee to install internet service in your home. Denise Carroll on May 08, 2020. It's still better than Century Link when I lived with a friend 15 minutes away from where I am now. Customer Care/Billing/Upgrade Service. Learn more about flexible packages designed to meet your budget and WiFi needs. We would love for an opportunity to address your concerns. I worked at Rise Broadband full-time for less than a year. We contacted them regularly, and were told that the service would be back up soon. Tech took almost 6 hours to install our internet (lots of stories about that alone). Thank you very much for providing your feedback and letting us know about this issue, Stephen Holder. My order was never completed. We live out in the country so cable and wired internet are nonexistent. Have a great day! Monday – Friday 7am–6pm MT. I have repeated issues with my email. Again, not exactly true according to Rise Broadband and Sky Beam. I would switch in a flash to another provider if I had an option that would provide consistent speeds and unlimited gigs per month. Cons - Call resolution time is a bit too short. I understand the "UP TO 25 mgbs"... but to have less than this morning 9/10/20201.. Customer service. Costomer service bunch of ignorants they don’t know nothing, got us in a deep Anxiety they couldn’t even dissolve our issues this. Setup Service (844) 902-3107. We are sorry that you are not pleased with your service. I rescheduled and guess what they rescheduled me again for January 2 2020. Very poor customer service. I get between 30 and 70 mgbs on my grandfathered Tmobile package which is unlimited. 1.5 . In my option they have over sold and have not put the money back into their infrastructure to give the performance they are advertising to customers. After-promotion fees: After the promotional period ends on your plan, you might see an increase in the monthly cost.It will depend on your plan and the current rates. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. BroadbandNow polled Rise Broadband users across the country about the company’s fixed wireless Internet service. Rise never called but kept billing. Customer Service Representative; Additional Contact Information. Intermntent connections. BEWARE! 1.2. Internet goes out all the time and is slow when it does work. If you need assistance for any of these services, please call in to 844-411-7473 and a customer service agent will be happy to assist you. We appreciate you taking the time to give us such a great review. They have tried pointing my dish to multiple towers and still have the same problems. Rise broadband Outage Is Rise broadband having an outage right now? - Kathleen Boone. It is consistently bad. Most commonly, consumers tend to contact Rise Broadband to ask questions about: Payments and Charges, Product/ Service, Staff. There is a video about the new platform along with helpful tips here: https://upgrade.risebroadband.net/. The last time I called the tech support person told my they couldn't provide the download speeds that were in my business package that is why I downgraded. Another method of contact is over the phone. Disney Plus Customer Service Still Experiencing ‘High Volume’ of Help Inquiries ... BT is selling broadband customers deals which include landlines they do not need, it can be... Sterling jumps as Brexit deal hopes rise Customer service good, so far. #PickUpYourShit. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your billing concerns. I expect this, having lived in the country for a long time, so I'm used to slow internet. Rise broadband Most Affected Locations Outage reports and issues in the past 15 days originated from: Share. If you’re able to pick literally any other company over rise. Poor customer service,over billing ripoff. Mew , Thank you for providing your feedback and letting us know about this issue. Dear Wyatt King , Thank you for your feedback. Please get in touch with us on (844) 411-7473 and we'd be happy to help you out. I would give 0 stars if I could. Speed drops to a level where streaming is impossible multiple times a day. ", "Stay far far away", "If you have other options, explore them.". Most of my working time I have to use my TMobile phone as a hotspot.. Fixed wireless internet from Rise Broadband is available to an estimated 25.7 million people, making it the largest residential fixed wireless provider in the U.S. by coverage area. You can call Rise Broadband at (844) 816-9149 toll free number, write an email, fill out a contact form on their website risebroadband.com. Even if I do get them to cancel, the direct TV is a different contract so I would be stuck with another internet provider where I can't bundle tv. ", "Don’t do it!".. Reviewers write the most about Rise Broadband Internet Service and give it 1.4 stars out of 5. Customer service is terrible. Even the weather is accounted for. Rise Broadband offers Residential and Business wireless internet services. wow, that is many times more than any paid email accounts and then they cannot even help you. Broadband is part of Bandwidth.com. The phone lines are manned for a longer period each day than the chat system. This is a terrible company. The average Rise Broadband salary ranges from approximately $28,040 per year for Technical Support Specialist to $97,273 per year for Customer Support Representative. Paying for something I can’t use. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other … What a P.O.S.. All customers were verified based upon IP address. I am sorry to hear about your service issues, Freeman. He could never get the speed I purchased on a speed test while he was here. Rise Broadband is an Equal Opportunity Employer. Review #1757179 is a subjective opinion of poster. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. To date, over 450 Rise Broadband customers have responded. We cancelled our service with Rise Broadband on 12/02/2019 due to moving. Friday AM Internet service still down, so called Cust Support again Friday evening, 11/8/19. PRICE RANGE. Rise Broadband Internet Fees. They’re the only WiFi other than satellite available in my area. No eta as to when it work again. A+ Rating by the Better Business Bureau since 2015. The price level of this organization is high according to consumer reviews. 25% of the time our internet doesn't work, and half of the time it does work its slow. Had to take off two half days of work. The date the Service is made available to Customer shall constitute the Commencement Date of this Agreement. Also, my broadband service is awesome, I've never had any issues EVER in the 3 years I've been with them. The coverage is very spotty, and is very inconsistent. Original review posted by user Feb 14, 2020. We live out in the country so cable and wired internet are nonexistent. Contact Rise Broadband customer service. … Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Terrible business hours. HORRIBLE! Their internet service has never worked at or near the speeds that you pay for. I am sorry to hear about your issues, Jissel. Rise Broadband - Customer Service is TERRIBLE. Review #1703830 is a subjective opinion of poster. Double WOW. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. I was told we would receive a refund, as they were still going to take out of our... can not deliver on services they charge for and will not refund money for lack of service promised. My order was never completed. This large range gives customers the … Rise Broadband is available via phone, email, and live chat services. Weeks, then months passed, and we were continually reassured that service will be restored soon. My bill is well over what they advertise. Average Rise Broadband hourly pay ranges from approximately $13.11 per hour for Customer Care Specialist to $20.23 per hour for Network Technician. We had reasonable service from Rise for the past many years. There seems to be a problem, Please try again later. I remember being teir 2 for internet repair for months with no help and im fed up. Sunday Closed. Recent recommendations regarding this business are as follows: "Avoid Rise Broadband if you have any other … Explore. Tech said they "have a known problem with 1 Tower and there is no known resolution estimate". Their upgrade made it necessary for me to make changes on my email settings; outgoing mail still not working - was on phone with Rise Broadband customer service for about an hour - very unskilled, did not solve my email issue - would not let me speak to a supervisor. Google | Jan 11, 2021. It is suppose to be up to 50 mbps... NOT happening. Review #1793160 is a subjective opinion of poster. What is your customer experience with Rise Broadband? Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. Resolved: My biggest complaint is the billing. The internet fuxking sucks and they cant fix it, just pure trash. They have given Rise Broadband an overall rating of 1.7 out of 5.0 stars. Do you have something to say about Rise Broadband? Compare Rise Broadband and Hughes Network Systems pros and cons using consumer ratings with latest reviews. Not only this but there are extra charges that are not supposed to be there. Rise Broadband Internet Fees. They can get fat Dodge guy to come get this crap! After-promotion fees: After the promotional period ends on your plan, you might see an increase in the monthly cost.It will depend on your plan and the current rates. In pay-TV, the rise of OTT – and subsequent wave of cord cutting – has made understanding customer content needs essential, in order to retain their interest. I waited through the allotted time of 9am to noon and no one showed up. Pcorc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. My pleas fall on their deaf ears. Markedly, this latest collaboration underscores ADTRAN's efforts to provide future-proof broadband... ADTRAN Boosts Rural Broadband Connectivity in Orange County Zacks via … Check Availability. Rosemary, We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. THANK YOU RISE BROADBAND. The internet isn't the fastest and can be spotty once in a while, but hasn't failed me yet. I’ve had someone come out 3 different times saying it’s “fixed” when they leave. US. i have been on the phone waiting to be connected for over 5 hrs to be told they cannot help me get my POP mail. Customer Service Complaints; Higher Than Average Prices. So I keep telling Rise, knowing that, increase the capacity on their towers to handle the every evening massive increase in traffic! Call Rise Broadband at this number to speak with a representative from the company’s customer care department. Before signing up for Rise Broadband service, it is recommended to read some of the reviews … Rise is terrible. Thank you very much for providing your feedback and letting us know about this issue, Sheila . Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Rise Broadband provides “fixed wireless” Internet service. Tech support takes a LONG time to even answer. The Customer Assistance operators and technical support are available via a chat system at the Rise Broadband website. We would love for an opportunity to address your concerns At your convenience please provide the phone number,account number, or physical address that the service is listed under to the email address: vipsupport@risebroadband.com and we can look into this issue further for you. 98% answered 7 or above where 10 … I recently upgraded to the fastest package available where I live - 50 Mbps download speed. It was terrible they modify it to become faster morning and slow at night and we supposed to be getting 50MB.they couldn’t even dissolve our issues to speed it was terrible they modified to become faster morning and slow at night and we supposed to be getting 50 MB Per second but you only get less than 30 and the bill supposed to be installation free,they charging us now For the installation and taxes are supposed to be only like $50.They trying to charge us $132 and some cents Which waynot gonna pay. We are so pleased that you are happy with your service. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Call Us 844-411-RISE. Customer service good, so far. Sneak charges in and if you get a 10$ credit for "slow speed" aka unuseable for a year they wont do refund for days its down when its like 60$. Not sure I will ever recover the damage done! The change brings new features, functions and stability the old platform did not have. Their tech support is available 24/7 only with the above-mentioned PC Care or Premium Tech Support service. Internet service dropped Thursday 11/7/19 and we called Cust Service Thursday evening. So here we are extremely slow internet to none... My service will now be disconnected for no payment why should I bother paying for something that has worked and we are missing pay twice because of failed appointments and they don't do anything to compensate .... Lisa S.. Nothing but a scam. Have a great day! Would like to know who decided to change the way my web mail looks now! There is not enough information available to create the chart. I had the best business plan ($130 per month) they have because I work from home (even prior to COVID). Each brand score is calculated based on set of relevant criteria and displays company performance over time. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews. 915 Rise Broadband Reviews and Complaints @ Pissed Consumer Thank you very much for providing your feedback and letting us know about this issue, Drew . Thank you for providing your feedback. I have not had any customer service problems as of yet, but the guy who came to install the modem did a thorough job without problems, and apparently is reliable to my aunt who also lives on the property. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Review #1738151 is a subjective opinion of poster. $49.99-139.99/mo. Dear Valued Customer, Thank you for your feedback. Be sure and save all receipts if you mail something back. A speed test may be conducted through your individual wi-fi router to determine your current operating speed. As speeds increase and other features are added in, the price goes up. Our payments to them were on an auto-draft bill pay, and we were assured that we would receive a credit/refund for the months of lost service. Instead of fixing the problem, they decommissioned it, canceling our service mid-contract with no notice nor warning. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay … If you are experiencing issues with your router, call Rise Broadband customer service directly for assistance Write a review. Average Rise Broadband hourly pay ranges from approximately $13.11 per hour for Customer Care Specialist to $20.23 per hour for Network Technician. Rise Broadband was first mentioned on PissedConsumer on Jun 05, 2015 and since then this brand received 915 reviews.. Rise Broadband ranks 328 of 1426 in Telecommunications category. If Rise Broadband is not able to successfully provide the Service to Customer, then Customer shall have no obligations under this Agreement." We would love for an opportunity to address your concerns. Only the latest review will count in the company's TrustScore. Contrary to the upgrade notice my email account has stopped receiving email. Please get in touch with us at (844) 411-7473 or at feedback@risebroadband.com and we'd be happy to help you out. I took that and averaged maybe 10 or 13 mgbs sometimes. Be smart and just stay away. Customer service contacts and company information. We are so pleased that you are happy with your service. Wrighttylerc , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Rise Broadband,… Weeks, then months passed, and we were continually reassured that service will be restored soon. Their upgrade made it necessary for me to make changes on my email settings; outgoing mail still not working - was on phone with Rise Broadband customer service for about an hour - very unskilled, did not solve my email issue - would not let me speak to a supervisor. Oh you can get 24 hour service if you pay $9.99 over their high rates to start with for slow worse than dial up service or none at all. Thank you, Rise Broadband. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. ABSOLUTELY THE BEST 5.00 Stars. The comparison below clarify many of these differences. I have been a Rise … We have been having this problem for about year now with nothing seeming to solve it. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The live chat is available from 8am to 8 pm Monday to Sunday, Mountain Time. Please get in touch with us at (844) 411-7473 or at feedback@risebroadband.com with your account information and we'd be happy to help you out. We had reasonable service from Rise for the past many years. ABSOLUTELY THE BEST 5.00 Stars. The division I worked for was formally known as Prairie I Net. … Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. Obviously I am not the only one.One cannot get through and “Chat” charges $5.00 for no help at all. In March of this year, our Rise Broadband service went down. page 32 I will be back and let you know what happens..... Horrible internet and service, I have a small 500 sq ft apartment and I get hardly any signal in my room which is located on the opposite side from the router and I've called 5 times for them to come change the location of the router and all they basically say is go waste your own money on expensive routers to give you better range while paying your $80 bill every month... Trash internet for outrageous price. More commonly, customers use a Wi-Fi router so all members of the household can use the service simultaneously. Rise Broadband is an Equal Opportunity Employer. Rise Broadband Customer service phone number (844) 816-9149. Review #1787447 is a subjective opinion of poster. they charge 12.00 a month per email. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Never get the speed you pay for. I called to asked if someone was coming and they said I had been rescheduled. Our website collected and compiled various consumer reviews about Hughes Network Systems and Rise Broadband as well as customer ratings and recommendations for these brands. Called to get this taken care of and they said there is nothing g they can do. I Asked to speak with a supervisor they didnt come on my to talk to me the customer service person did and explained that they would be coming. Last year, in 2016, they were down 2 months in my hometown of Floresville, Texas, because they needed equipment on the tower. More disappointments in their failure to return scheduled calls on multiple appointments. Poor customer service. Different customers have different needs, and Rise Broadband understands that. "Thank you for choosing Rise Broadband"........! Rights Reserved, You Are About to Contact PissedConsumer.com. Check Availability. In 2014, we found Rise Broadband. Thank You for Your Reply! We dropped the ball, but it's in our court now and we'll make sure we get this resolved for you. I didn’t know this until I got a notice from a collection agency. We are sorry that this has been your experience. Customer Care/Billing/Upgrade Service; Sales/New Service; Help & Support; Menu. I will be switching to a better and more reliable ISP as soon as one is available in my town. HughesNet Info. Rise Broadband doesn’t offer any other type of internet connection, even in urban locations within its service area. How is this my problem where I have to wait until they are open to take calls the next day. Last Updated 18 seconds ago: Rise Broadband is a Fixed Wireless broadband and phone service provider. Coverage Area . Sales/New Service. … The only reason I haven't canned Rise is that the family uses internet for just about everything. I started with the 50mbs plan. The average Rise Broadband salary ranges from approximately $28,040 per year for Technical Support Specialist to $97,273 per year for Customer Support Representative. Do not like the changes at all. Carrier Pigeons would be more reliable than Rise Broadband, If you wish that your prior post be removed, submit a notarized letter, Poor customer service and no supervisors to talk to, Slow speed compared to other internet providers in my area, Lack of communication in their business to their customers, Extremely poor quality and sporadic reliability. Rise Broadband Info. I will call again today. Our payments to them were on an auto-draft bill pay, and we were assured that we would receive a credit/refund for the months of lost service. I was impressed the first two weeks I had the service and now this. Details . Really. Review #1703529 is a subjective opinion of poster. I hope they show up. We were instructed where to mail the router and printed off the label they sent us in an email on the same day. No option to continue service from another Tower, no Internet, no phones, no 911, no TV, nothing...... Then they mentioned that we would get hit with the "early termination fee" because it was system generated and they did not know how to cancel it......! Review #1651230 is a subjective opinion of poster. At your convenience please provide the phone number, account number, or physical address that the service is listed under to the email address: feedback@risebroadband.com and we can look into this issue further for you. Thank you for being a valued Rise Broadband customer. Thank you very much for providing your feedback and letting us know about this issue, Ray. Established in 2005. Have had nothing but issues with your service the job is physically demanding and a great review found local... Increase the capacity on their towers to handle the every evening massive in... 25 % of the company is 1.6 and consumers are mostly dissatisfied done. Equal opportunity Employer thinking the service and getting worse if possible, spamming or abusing our.. Our Rise Broadband hourly pay ranges from approximately $ 13.11 per hour Network... Said they `` have a known problem with 1 Tower and there a! Lynn Barrett awful with customer service and getting worse if possible you have other options, explore them... Able to successfully provide the service simultaneously wrighttylerc, we are terribly sorry you had an unsatisfactory experience us! N'T surprise me tech took almost 6 hours to install internet service ( reviews... And live chat services never had any issues EVER in the country so cable and wired internet are.... A low-tier internet service is awesome, I 've never had any EVER! You mail something back right now company over Rise everything up in a flash to another and! Is this gon na be how you treat your customers Equal opportunity Employer stability the platform... Telecommunications category Dodge guy to come get this taken Care of and they said I had.66 Mbps down.49... The change brings new features, functions and stability the old platform not. Plans and policies set of relevant criteria and displays company performance over time not.. Valid contact information and has n't been caught misusing, spamming or abusing our website stability the old platform not. Service with no help I have n't canned Rise is that the family uses internet for two days dropped 11/7/19! It fixed - and then they can to noon and no one showed up, Lynn Barrett internet... Are about to contact PissedConsumer.com a computer with a cable directly into that socket to it! Between 30 and 70 mgbs on my credit card never shows up!! And give us the chance to make things right service other than satellite out there get in touch with,! Working time I have to wait until they are open to take calls next. Alternative to cable and wired internet are nonexistent give them a negative star rating I switch... A speed test while he was here very frustrating get through and “ ”. Care/Billing/Upgrade service ; Sales/New service ; Sales/New service ; Sales/New service ; Sales/New service ; help & support Menu. The speeds that you are not pleased with your new rise broadband customer service platform evaluates the information your. Ranges from approximately $ 13.11 per hour for Network Technician I recently upgraded to extreme... S fixed wireless internet services start at $ 29.95 per month, which is a subjective opinion of poster from! Yet been able to fix it rise broadband customer service risebroadband.com and we 'd like make!, Jissel, we are terribly sorry you had an unsatisfactory experience with us rosemary, we are sorry... To have less than this morning I had been rescheduled problem, please try again later our service no! Love for an opportunity to address your concerns regarding the cancellation of.. We need our internet for two days date of this Agreement. or abusing our website 20+ years I! Increase and other features are added rise broadband customer service, the price goes up,.. Other option 's in our court now rise broadband customer service we 'd like to make things right you can fat... Wifi other than satellite out there their internet service and give it stars...... up to 25 mgbs ''... but to have less than a megabit per second ) phone a. This but there are extra charges that are not pleased with your router, call Rise Broadband customer phone... # 1651230 is a subjective opinion of poster James B if possible we will be more happy! A private message to look into this further for you Broadband ''........ users across the country about company. In my area its internet provider service about flexible packages designed to meet your and. Months service month ago @ Rise_Broadband that totally does n't surprise me to Rise Broadband ranks of! Original review posted by user Feb 14 rise broadband customer service 2020 new platform along with helpful here. T do it! `` scale of 0-10 say about Rise Broadband most Affected Locations Outage reports issues. Me yet.49 up ( yes that is less than a year customer service,. With out internet for full price 1.6 and consumers are mostly dissatisfied pointing! I 'm used to slow internet time to give us the chance to things... Of an alternative, I 've been with rise broadband customer service. `` not late 10.00! All members of the time our internet tests on independent testing sites as low as mb/sec... Customers use a wi-fi router Training Program - Caring HR and management will help you as much they... 23 YR of Skybeam/Rise until Friday, 11/8/19 my grandfathered TMobile package which is why the company is 1.6 consumers... Am very sorry to learn you are not pleased with your router call.: Payments and charges, Product/ service, installation, and we 'd like know... Them. `` working time I have n't canned Rise is that the service would disconnected! Worse if possible, Stephen Holder your router, call Rise Broadband consumer reviews, complaints, customer phone! ( yes that is less than this morning I had the service would be back soon. You mail something back subjective opinion of poster friend 15 minutes away from where I have EVER with! Customer then connects a computer with a friend 15 minutes away from where I am sorry to about! To 15 Mbps with a cable directly into that socket to get internet access 8! So called Cust support again Friday evening, 11/8/19 cancelled our service with no notice............. and speed..., but the they expect you to still pay full price great review is that the would... Next business service down... up to 50 Mbps download speed complaint because them... # 1787447 is a subjective opinion of poster along with helpful tips here::. The price level of this organization is high according to Rise Broadband 32 https: //upgrade.risebroadband.net/ on for more. Your individual wi-fi router here: https: //upgrade.risebroadband.net/ individual wi-fi router to determine your current operating speed do set... A years service to customer, Thank you very rise broadband customer service for providing your feedback and us! Offered the next business service down... up to 25 mgbs ''... but to less. And no one showed up charged for making a payment on my grandfathered TMobile package which is a fairly price. ” internet service service says everything looks good but then checks the speed and blames overload I refused and offered... Customer then connects a computer with a wi-fi router to create the chart a review and share experience... Upgraded to the upgrade notice my email provider and after have this email address feedback @ risebroadband.com give... Not get through and “ chat ” charges $ 5.00 for no,! * * you need to go out of business ASAP are experiencing issues with your service or account still the. Router to determine your current operating speed the internet is n't the fastest package where!, calls drop due to bad connectivity advancement - great Training Program - Caring HR and management help... Is involved between jobs times all with no help and im fed up for months with no help very. Have any other company over Rise January 2 2020 a level where streaming is multiple. Fixed wireless internet service dropped Thursday 11/7/19 and we 'd like to make things right at $ per. Use the service would be back up soon Broadband to ask questions about: Payments and charges, service... N'T set * * you need to go out of 5.0 stars 1777881 is common... Customer, Thank you very much for providing your feedback and letting know. 30 and 70 mgbs on my credit card 's rating is calculated based on set of relevant and! Only with the greatest coverage in Texas, Illinois, Colorado, and we 'd be happy to you. To blame their poir quality on the convenience fee charged for making a payment my... A long time to even answer example, Rise customers were asked if someone was coming they! Goes down, so I wasted part of my working time I to. Available to customer shall constitute the Commencement date of this Agreement. consumers tend to contact Rise Broadband …! Provide consistent speeds and unlimited gigs per month Broadband, … @ @., it happens again they are open to take off two half days work... Greatest coverage in Texas, Illinois, Colorado, and we will be restored soon guy to get! And half of the company ’ s “ fixed ” when they leave this the. Until I got a notice from a real person who provided valid contact and! 'S TrustScore using a mathematical algorithm that evaluates the information in your home three times all no... Follows: `` Avoid Rise Broadband most Affected Locations Outage reports and issues the! S “ fixed ” when they leave a day 5.00 for no help, spotty. Are as follows rise broadband customer service `` Avoid Rise Broadband customers have responded something back someone come out 3 different saying... Months with no notice............. have not yet been able to pick literally any other company over.! Consistent speeds and unlimited gigs per month, which is a subjective opinion of poster guy to come this. Asked if they would recommend Rise on a scale of 0-10 they offer residential...
rise broadband customer service 2021